After waiting over 60 days for the security deposit to be refunded, I filed a complaint with the Better Business Bureau. This business had my correct contact information including address and phone number, and yet I did not receive my refund within the 30 day time frame, which was stated in their contract. After speaking to several of their employees, sending managers emails, I was disrespectfully not answered. They gave me the run around for weeks. I finally received a check dated 8/3/16, 64 days after vacating, and days after filing a complaint with the BBB. The business representative, West, then answered the BBB with the nonsense that they did in fact mail my refund, but had the incorrect address. This is a complete lie and I am highly offended that you would even make excuses for your lack of professionalism.
I was extremely dissatisfied with this facility!! I made reservations and was given a confirmation # 2 weeks prior to the date I needed a cargo van. I called again 2 days before my reservation date to confirm and the company said that they had my reservation. The extremely emotional morning that I was moving my Mom into an assisted living facility, which was why I needed the van, my husband was on his way to pick it up and I get a call that they don't have a van available for me!!! I couldn't believe it!!! How unprofessional can you be! I even confirmed 2 days before to make sure all would go smoothly!!! When I called them back to let them know I found a UHaul dealer in Port Jervis, NY (Reiss Am Auto Sales) that could help me I was told they found someone. I never got a call from them or whoever the other dealer was that supposively had a van available until I called to let them know I found one! I would never use this facitlity again. I will be calling Uhaul (Reiss Am Auto Sales) in Port Jervis, NY if I need one in the future!
If you do a little research on this business, you will find that I am not the first person they have done this too. Save yourself some aggravation, and money, and find another unit to store your belongings
They rip you off and they are never there
Fort Knox Self Storage And Uhaul Mg is a US Storage based in Montague Township, New Jersey. Fort Knox Self Storage And Uhaul Mg is located at 280 Clove Rd, Montague Township, NJ 07827, USA.
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